Shipping policy
Thank you for shopping with SHAE NOEL KEMP. Specializing in fashionable and everyday casual apparel, we focus on reliable order fulfillment and meticulous garment shipping services. Our core goal is to ensure every clothing order is correctly processed, carefully packaged to preserve fabric quality and appearance, and delivered safely to customers within standard and reasonable logistics timeframes.
1. Order Processing Timeline
All confirmed apparel orders will undergo product verification, quality checks and secure packaging within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak sales seasons and large promotional events with elevated order volumes, standard processing schedules may be extended. Any notable shipping delays will be communicated to customers through official notifications in a timely manner.
2. Shipping Fee Calculation
Shipping fees for all clothing orders are automatically calculated based on order weight, quantity and delivery location. All applicable logistics charges will be clearly presented on the checkout page prior to payment submission, ensuring full transparency for every customer purchase.
3. Standard Delivery Estimation
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are approximate reference values and not guaranteed arrival dates. Actual delivery timelines may fluctuate due to courier service hold-ups, customs clearance procedures, unfavorable weather conditions, global logistical restrictions and local holiday arrangements.
4. Shipment Confirmation and Tracking Updates
Once your apparel order is fully processed and dispatched from our warehouse, you will receive a shipment confirmation email that includes exclusive tracking information for your parcel.
Real-time tracking status and logistics data will generally be updated and accessible for customer inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system registration.
5. Shipping Address Responsibility Statement
Customers are required to verify all shipping address details for accuracy and completeness during the checkout process. SHAE NOEL KEMP assumes no liability for misdelivered or misplaced orders resulting from incorrect or incomplete customer-provided address information. Any parcels returned due to address errors will be subject to additional reshipping fees borne entirely by the buyer.
6. Lost and Damaged Parcel Handling
If your clothing parcel is lost during international transit, please reach out to our support team within 7 days of your projected delivery date to initiate a formal logistics investigation. For orders delivered with torn, stained or otherwise damaged apparel or packaging, please submit a support request within 48 hours of receipt and attach clear photographic evidence of the damage. Our team will review your case and resolve the issue efficiently.
7. Apparel Care Instructions and Liability Limit
Every clothing item is paired with professional care instructions for proper wear, cleaning and storage. All garments must be maintained in accordance with the provided guidelines. SHAE NOEL KEMP will not be held responsible for fabric damage, fading, shrinkage, deformation or wear caused by improper cleaning methods, unauthorized alterations or general product misuse.
8. International Customs Rules and Contact Information
Cross-border shipments of apparel may be subject to import duties, customs taxes and additional clearance fees depending on the regulatory standards of the destination country. All such supplementary charges are the sole responsibility of the customer and are not included in product pricing or standard shipping costs.
If you have any questions or concerns regarding this Shipping Policy and your order’s logistics status, please contact our dedicated customer support team using the official details below:
Trade Name: SHAE NOEL KEMP
Phone number: +64 27 292 5490
Email: info@shaenoel.shop
Physical address: 74 Leith Valley Road, Dunedin, OTA 9010, New Zealand
